Built exclusively for high-performance legal intake
Liberty Intake was built to serve one purpose: help U.S. law firms capture, qualify, and convert more cases through high-performance legal intake.
Our story begins with CallCentered, a U.S.-based contact center company founded in 2020. One of CallCentered's earliest enterprise clients was among the largest legal intake and answering service providers in the United States. Through that partnership, we supported legal intake operations for hundreds of U.S. law firms across multiple practice areas, including personal injury, mass tort, class action, family law, and more.
Over the next five years, we developed deep expertise in every aspect of legal intake:
As our experience grew, mid-sized and large law firms began transitioning part—or all—of their intake operations directly to CallCentered. Unlike traditional answering services, we brought the added value of workforce management, business intelligence, reporting, and performance optimization, resulting in measurable improvements across intake outcomes.
Through this work, we recognized a gap in the market: legal intake is too critical to be treated as a generic service.
Liberty Intake was created as a standalone offering focused exclusively on legal intake, allowing us to deliver a more specialized, disciplined, and outcome-driven approach for the law firms we serve.
Liberty Intake is powered by CallCentered, combining dedicated legal intake expertise with enterprise-grade people, technology, and operations.
The result is a focused intake partner built for high-volume law firms that demand performance, transparency, and results.
Discover how our proven intake services can transform your firm's client acquisition and case conversion performance.